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Tech Expert
Tech Expert, Email Expert
Category: Email
Satisfied Customers: 8133
Experience:  Technical Support Engineer
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I can't get into my mail on my phone and the app won't

Customer Question

I can't get into my mail on my phone and the app won't download.
JA: Are you logged into your email account on any other devices?
Customer: yes
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: my phone number. Not sure about security questions
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Only how to get my mail on my phone. I uninstalled the app as I thought it was that and now unable to reinstall
Submitted: 6 days ago.
Category: Email
Expert:  Tech Expert replied 6 days ago.

Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.
I am sorry to hear you are having trouble with your email. Hopefully, we can get this resolved quickly.

  1. May I know who is your email provider?
  2. Is your phone is an Android phone or iPhone?
Customer: replied 6 days ago.
Yahoo mail and Samsung 20Ultra phone
Expert:  Tech Expert replied 6 days ago.

Open Google Play Store.

Search for Yahoo Mail. Download and install the app.

Once done, open the app, follow the open-screen instructions to add your email account.

Customer: replied 6 days ago.
I have tried that and it doesn't download
Expert:  Tech Expert replied 6 days ago.

Please restart the phone and download it again.

Please make sure that you have an active internet connection with the phone.

Customer: replied 6 days ago.
I am not paying for such an obvious response.
Expert:  Tech Expert replied 6 days ago.

Please ignore the pop up. The remote assistance is optional. If you are not interested with the remote assistance let me help you to fix the issue through this chat window without any additional charges.

Kindly follow the above instructions.