Ask an Email Question, Get an Answer ASAP!
Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is***** am happy to be assisting you today.
I am sorry to hear that you are having trouble login to your email account. I know that can be frustrating. Hopefully, we can get this resolved quickly.
May I know if you receive any error message while login to your email account?
Let me go ahead and remotely access your computer to fix this issue for you. You can see each and every step that I perform and you can disconnect me at any time. May I go ahead?
May I know if you are using Windows computer or a MAC computer?
Please click on the below link and scroll down and click on I Agree button. A file by name Elsinore.ScreenConnect.Client will be downloaded. Double click on that file to run it.
Let me provide you the steps to allow me to access your computer. Please perform the same in your computer.
Please open the below link in a browser in your computer and enter the session ID as ***-***-**** and click on Join session.https://join.zoho.in/
Once you click on it, a new page will be opened. Click on DOWNLOAD button. A file called "ZA_Connect " or JOINMAC will be downloaded. Select RUN or OPEN if prompted and if not prompted then double click the ZA_Connect file in your downloads folder to run it. And then click on YES or OK or JOIN when prompted.
Please login to your email account in your computer. Where you can find the emails regarding to our conversation. Please open the email and click on reply to continue to chat with me from your computer.
I am able to view the screen. Please allow me a moment.
The issue has been fixed. Thank you for contacting us. Feel free to contact us for further assistance. Have a great day.
I can send email using [email protected]*************uk but I can't do it with pet****************.com. It is my main business email address
I am having trouble sending emails with my pet*****************com address. It is the main business address
I am sorry for the delay in response. Let me go ahead and remotely access your computer and help you to fix the issue. May I go ahead?