Ask an Email Question, Get an Answer ASAP!
Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is***** am happy to be assisting you today.
I am sorry to hear that you are having trouble receiving emails in Outlook. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Is this the same computer with which you are facing the issue?
Let me go ahead and remotely access your computer to fix this issue for you. You can see each and every step that I perform and you can disconnect me at any time. May I go ahead?
May I know if you are using Windows computer or a MAC computer?
Please click on the below link and scroll down and click on I Agree button. A file by name Elsinore.ScreenConnect.Client will be downloaded. Double click on that file to run it.
Please do perform the above mentioned steps in your computer to allow me to access your computer.
Yes, are you chatting with me from your computer or any other device?
Let me provide you the steps to allow me to access your computer. Please perform the same in your computer.
Please open the below link in a browser in your computer and enter the session ID as ***-***-**** and click on Join session.https://join.zoho.in/
Once you click on it, a new page will be opened. Click on DOWNLOAD button. A file called "ZA_Connect " or JOINMAC will be downloaded. Select RUN or OPEN if prompted and if not prompted then double click the ZA_Connect file in your downloads folder to run it. And then click on YES or OK or JOIN when prompted.
Thank you for your patience. As discussed, please do use the below number to get connected with Microsoft customer service. Thank you for contacting us. Feel free to contact us for further assistance. Have a great day.