Ask an Email Question, Get an Answer ASAP!
Thank you for your question. My name is ***** ***** I look forward to assisting you.I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please use my link below to reset the passwordhttps://my.virginmedia.com/forgot-details/passwordOnce the password ***** ***** try to sign into the account.Please let me know exactly what happensThank you
What happens now if you try to access it on the mac?
ok, now you reset the password, in Apple Mail on the mac, click on Mail, then Preferences and enter in the new password *****
Then send an email to yourself and tell me if it arrives please
now you reset the password, in Apple Mail on the mac, click on Mail, then Preferences and enter in the new password *****
Can you please go to www.whatismyip.com
Note your IP address down there.
Then go to https://mxtoolbox.com/blacklists.aspx
And put in your IP address and see if you are blacklisted (it will show it in red).
If so, this is why you cannot send on the computer and in this case you would need to contact your internet provider in order to get the public IP address you have changed.
Let me know how you go please
yes you will have to sorry
You are welcome
Please note, these instructions are done on a computer
Okay, I can go ahead and remotely connect to your computer to resolve this issue. Please click this link and follow the instructions provided so I can connect:
Then click the I Agree button near the bottom of the web page to download the remote assistance program. Select Run if prompted and if not prompted then double click the Elsinore file in your downloads folder to startthe remote assistance session