How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Rei Guimmayen Your Own Question
Rei Guimmayen
Rei Guimmayen, IT Supervisor
Category: Email
Satisfied Customers: 3553
Experience:  Microsoft Certified Professional
Type Your Email Question Here...
Rei Guimmayen is online now

I can't receive any emails since Sat 10th Oct 2020 pls help,

Customer Question

I can't receive any emails since Sat 10th Oct 2020 pls help
JA: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: Checking from phone and tablet at home as usually do
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: I am not receiving my emails on any device
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Why is that?
Submitted: 9 days ago.
Category: Email
Expert:  Rei Guimmayen replied 9 days ago.

Hi! Welcome to, an independent Question and Answer site. My name is ***** ***** I will be assisting you today.

Can you please tell me who is your email provider?

Thank you

Please note: If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me.

Customer: replied 9 days ago.
Who are you you already stole £26 from me for found nothing why are you cheating people do your work
Expert:  Rei Guimmayen replied 9 days ago.

I don't have access to your account details or charges, but customer service would be glad to help you with that. For billing concerns, please contact customer service at

Expert:  Rei Guimmayen replied 9 days ago.

Can I have your email address?

Expert:  Rei Guimmayen replied 9 days ago.

Hi. Without the information I have requested from my previous message, I can only give you a general answer to your question but I hope this helps.

You might want to check the storage of your email. If you already reach storage quota of your email, this will stop you from receiving emails.

Try to send an email to your own account, use the email account that you have issue. Thank you.