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Andrew Taylor
Andrew Taylor, System Engineer
Category: Email
Satisfied Customers: 4809
Experience:  System Engineer
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I need to change the credit card on my e-bay account as one

Customer Question

I need to change the credit card on my e-bay account as one you have has been changed.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: on my laptop
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: outlook
JA: What have you tried so far with your laptop? Have you installed any updates recently?
Customer: no
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no I just need to change the credit card that ebay has on record
Submitted: 8 days ago.
Category: Email
Expert:  Andrew Taylor replied 8 days ago.

Hello & thanks for choosing!

I'm an expert with 10 years’ experience and it's going be a pleasure to help have your issue resolved today. I understand it can be frustrating when you have technical issues, I’m really sorry to hear this has caused you an inconvenience but that’s why I’m here to help get it resolved.

Can you tell me what troubleshooting (if any) you have done?


Expert:  Andrew Taylor replied 8 days ago.

From what you told my assistant Pearl I have been able to investigate your problem and come up with the following response:

  1. Go to My eBay and click the Account tab on there
  2. Click Site Preferences on the left side of the page thanks
  3. In the Selling Preferences section, click Show next to Payment from buyers on that screen
  4. Click Edit.
  5. On the Payment Preferences page, select or clear your options.

I hope my answer helps you resolve your problem, if this does not resolve your problem or you need a follow up please let me know & we will work together to resolve this.

Once again, thank you for choosing Just Answer and giving me the opportunity to help answer your question!

Customer: replied 8 days ago.
Thank you I will try that
Expert:  Andrew Taylor replied 8 days ago.

You're Welcome!