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Hello & thanks for choosing JustAnswer.com!
I'm an expert with 10 years’ experience and it's going be a pleasure to help have your issue resolved today. I understand it can be frustrating when you have technical issues, I’m really sorry to hear this has caused you an inconvenience but that’s why I’m here to help get it resolved.
Can you tell me what troubleshooting (if any) you have done?
From what you told my assistant Pearl I have been able to investigate your problem and come up with the following response:
I hope my answer helps you resolve your problem, if this does not resolve your problem or you need a follow up please let me know & we will work together to resolve this.
Once again, thank you for choosing Just Answer and giving me the opportunity to help answer your question!ThanksAndy