How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask operab Your Own Question
operab
operab, Computer Support Specialist
Category: Email
Satisfied Customers: 2607
Experience:  Thirteen years of experience providing computer support for fortune 500 companies and government.
22099314
Type Your Email Question Here...
operab is online now

Please unfreeze my account Maggie Roc55, Gmail, web browser,

Customer Question

please unfreeze my account Maggie Roc55
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Gmail
JA: How do you usually access Gmail? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: Full tilt did an upgrade and would. not take my password.Tole me to create a new one but I muddled up
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 6 days ago.
Category: Email
Expert:  operab replied 6 days ago.

Hello,

My name is***** can change your password ***** this link below. You might be required to sign in. Look for "Security".

Click on "Signing in to Google". Select "Password". You might be required to sign in a second time.

Type in your new password. Select "Change Password".

https://myaccount.google.com/

If you need to reset your password, then you can follow the instructions in this web page link. Follow the instructions under "Reset your password".

https://support.google.com/mail/answer/41078?co=GENIE.Platform%3DDesktop&hl=en

If you cannot sign into your Gmail account or reset your password, you can follow this Gmail account troubleshooter.

https://support.google.com/accounts/troubleshooter/2402620

Also, you can escalate your login issue to Gmail support via this link.

https://support.google.com/accounts/contact/google_account_contact

You will want to enter in all the details. Also, you can enter in your mobile telephone number if you have one, to prove that you are the true owner of your Gmail account. Gmail support will verify your account and contact you within 3-5 days.

They will respond to you via an email message and send you a link to reset your Gmail password.

Customer: replied 6 days ago.
I still cannot get into my full tilt account even though I changed the password ***** paid £5 for the privilege
Expert:  operab replied 6 days ago.

If you cannot sign into your Gmail account or reset your password, you can follow this Gmail account troubleshooter.

https://support.google.com/accounts/troubleshooter/2402620

Also, you can escalate your login issue to Gmail support via this link.

https://support.google.com/accounts/contact/google_account_contact

You will want to enter in all the details. Also, you can enter in your mobile telephone number if you have one, to prove that you are the true owner of your Gmail account. Gmail support will verify your account and contact you within 3-5 days.

They will respond to you via an email message and send you a link to reset your Gmail password.