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Hello & thanks for choosing JustAnswer.com!
I'm an expert with 10 years’ experience and it's going be a pleasure to help have your issue resolved today. I understand it can be frustrating when you have technical issues, I’m really sorry to hear this has caused you an inconvenience but that’s why I’m here to help get it resolved.
Can you tell me what troubleshooting (if any) you have done?
Yes that's normal
On your phone delete the email account and re-add it, it will ask you for a fresh password
Once again, thank you for choosing Just Answer and giving me the opportunity to help answer your question!ThanksAndy