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Anikesh G
Anikesh G,
Category: Email
Satisfied Customers: 833
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
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I can’t get in to my laptop using my Microsoft password even

Customer Question

I can’t get in to my laptop using my Microsoft password ***** though I’ve gone to live.com and had my account verified and changed password
JA: Are you logged into your email account on any other devices?
Customer: yes iPhone and iPad
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: yes
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 11 days ago.
Category: Email
Expert:  Anikesh G replied 11 days ago.

Hi there and welcome to Just Answer tech support, I'm expert Ashu. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

Thank you for the information please use the link below to reset the password

Link - https://account.live.com/password/reset

Customer: replied 11 days ago.
I’ve just changed it yet again and still not accepted on my laptop. Laptop tells my to go to live.com and change password. Says I can’t sign in
Expert:  Anikesh G replied 11 days ago.

Microsoft has a process you can use to regain access to your account when the password ***** process fails.

Click the following link to open the Microsoft Account Recovery web page:

Link - https://account.live.com/acsr

Customer: replied 11 days ago.
Ok I’ve found an old password ***** works so I’m in now Thankyou anyway
Expert:  Anikesh G replied 11 days ago.

Awesome, have a great day.