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SaloniM
SaloniM,
Category: Email
Satisfied Customers: 68
Experience:  Expert
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Tryed to log in as normal but says my deatails not known,

Customer Question

tryed to log in as normal but says my deatails not known
JA: Are you logged into your email account on any other devices?
Customer: no
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: not sure
JA: Anything else you want the Email Expert to know before I connect you?
Customer: it is only the email account i cannot get
Submitted: 8 days ago.
Category: Email
Expert:  SaloniM replied 8 days ago.

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know your email provider? Is it Gmail, outlook, or anyone else?

Expert:  SaloniM replied 7 days ago.

Without the information requested  in my previous response, I can only give you a general answer, but I hope this helps.

Please follow the below link to recover your Account

Link - https://accounts.google.com/signin/recovery

Hope it helps.