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Pete, Computer Enthusiast
Category: Email
Satisfied Customers: 26741
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I’m trying to verify my email Account but as my alternate

Customer Question

JA: Hello. How can I help?
Customer: I’m trying to verify my email Account but as my alternate email address has expired I don’t have another email address for you to send the verification code. my email address is***@******.***
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook
JA: How do you usually access Outlook? On a phone or tablet, or through a web browser?
Customer: phone
JA: What troubleshooting have you tried?
Customer: I’ve just phoned BT and they couldn’t help as my email address has expired.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 9 days ago.
Category: Email
Expert:  Pete replied 9 days ago.

Hi Angie! My name is***** am the expert who will be assisting you today.

Customer: replied 9 days ago.
Look forward to hearing from you.
Customer: replied 9 days ago.
I’d rather you text please
Expert:  Pete replied 9 days ago.

You can ignore any phone call offers that pop up - they are sent automatically.

Expert:  Pete replied 9 days ago.

Have you tried the online recovery form:

Customer: replied 9 days ago.
I have tried but it asks for an alternate email address which I don’t have.
Expert:  Pete replied 9 days ago.

Does it offer you the choice to select an alternative recovery option?

Customer: replied 9 days ago.
I’ve managed to do that but I’m still not able to access my emails.
Expert:  Pete replied 9 days ago.

When did you last successfully access the account?

Customer: replied 9 days ago.
A few days ago
Expert:  Pete replied 9 days ago.

The only recovery method is at

If you don't have access to your account recovery phone number or alternate email address, this is the only process you can go through to possibly regain access to your account. It is critical that you keep your recovery information up to date. Not doing so is by far the fastest way to lose access to your account forever.

During the recovery process, you will need to click on “I don’t have these any more”. The “Send code” button will change to Verify online; click that.

The recovery process now switches to a possibly manual account-verification process.

You once again provide the email address of the account to which you are attempting to gain access, as well as another email address at which you can be contacted. This second email address can be any account to which you currently have access.

Click Next. You may be sent a code to the second email account, which you’ll enter to verify you have access to it. You’ll then be presented with a page requesting an assortment of information.

This page asks you to provide as much information as you can about the account, including:

  • Your name and birth date.
  • Your location.
  • The answer to your security question(s), if you had one or more set up.
  • Other passwords you may have used on this account in the past.
  • The subject lines of any emails you may have sent recently.
  • The names of any folders you’ve created in your account.
  • The email addresses of any contacts to which you’ve recently sent email.
  • Billing information, including a credit card, if you have any associated with the account.

The goal here is to provide enough information to prove you are who you say you are: the rightful account holder.