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jhannell
jhannell, Computer Enthusiast
Category: Email
Satisfied Customers: 9345
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I cannot login to my hotmail account because I cannot

Customer Question

I cannot login to my hotmail account because I cannot remember my password. Also, I have tried to reset it but they are saying that i have not entered enough information I there another way to verify my identity?
JA: Are you logged into your Hotmail account on any other devices?
Customer: No I have not used it in years but I need to login now
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Yes but the phone number is ***** valid anymore
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I have tried to change my password ***** times
Submitted: 12 days ago.
Category: Email
Expert:  jhannell replied 12 days ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Customer: replied 12 days ago.
I need assistance in recovering my email account but I cannot remember my password
Expert:  jhannell replied 12 days ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Expert:  jhannell replied 7 days ago.

Hello sir/madam,

To be able to reset your password, please open this page:

https://account.live.com/password/reset

and then follow on-screen instructions carefully.

If something goes wrong, please let me know.