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Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
Please use the link below to reset the password ***** your Hotmail account.
Link - https://account.live.com/password/reset
You may ignore the automated pop-up message that you see on your screen. It is completely optional.
In this case, the only option left is to fill the form by clicking the following link to open the Microsoft Account Recovery web page:
Link - https://account.live.com/acsr
Hope this helps.