How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Email
Satisfied Customers: 67399
Experience:  Over 15 year experience in Email Systems and Programs
Type Your Email Question Here...
Richard is online now

I can’t access my acount, Yes I did because it wouldn’t work

Customer Question

I can’t access my acount
JA: Are you logged into your email account on any other devices?
Customer: Yes I did because it wouldn’t work on my new device
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: i have a new number
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No only that I can’t access my email
Submitted: 5 days ago.
Category: Email
Expert:  Richard replied 5 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
On the page you sign into your email account with, choose the option on the sign in page to reset the password.
Once done, use the new password ***** sign in.
Let me know how you go please.
Thank you

Customer: replied 5 days ago.
I have done that, it keeps saying invalid
Customer: replied 5 days ago.
It won’t let me reset it
Expert:  Richard replied 5 days ago.

what is the email address with the issue?

Customer: replied 5 days ago.
My yahoo emai address
Expert:  Richard replied 5 days ago.

Can you please use my link below to reset the password

Once the password ***** ***** try to sign into the account.

Please let me know exactly what happens

Thank you