How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask VanHilton M Your Own Question
VanHilton M
VanHilton M,
Category: Email
Satisfied Customers: 8649
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
Type Your Email Question Here...
VanHilton M is online now

L have been contacted by a person who says he is from

Customer Question

Hello there
JA: Hello. How can I help?
Customer: l have been contacted by a person who says he is from Openreach and that my Broadband and internet will be terminated in 24 hrs if l don't answer his this a scam or real?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail
JA: How do you usually access Gmail? On a phone or tablet, or through a web browser?
Customer: mostly by phone and sometimes on my laptop.
JA: What troubleshooting have you tried?
Customer: nothing...l haven't had a problem with my internet...he just rang out of the blue.....
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no ....thank you....
Submitted: 4 days ago.
Category: Email
Expert:  VanHilton M replied 4 days ago.

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

I will be assisting you to fix the issue you are having.

May I know what troubleshooting have you done?

I can only give you a general answer, but I hope this helps.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please restart your device first