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Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.I am sorry to hear you are having trouble with your printer. Hopefully, we can get this resolved quickly.
May I know the make and model of the printer?
I understand that. Kindly ignore the premium service pop-up. That offer is automatically generated by the website, not by me and the remote assistance is optional. If you are not interested in the remote assistance let me help you to fix the issue through this chat window.
Please disconnect the power cord from the back of the printer, turn off the router. Wait for 10 minutes and reconnect it back, turn on the router. Once done, try to print.
It is the Device (WIFI device) where the Internet cable is connected.
Kindly reconnect the printer to WIFI and try printing again.
please click the link below and follow the instructions to connect to me remotely. Thank You