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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 68275
Experience:  Over 15 year experience in Email Systems and Programs
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I can only see today's Emails - I can't delete and I have

Customer Question

I can only see today's Emails - I can't delete and I have rows of grey lines
JA: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: a browser
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: We did a full scan yesterday and everything was fine
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 19 days ago.
Category: Email
Expert:  Richard replied 19 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.
Then connect the power cable, power it on and tell me how it now functions.
Please let me know the results.
Thank you