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jhannell
jhannell, Computer Enthusiast
Category: Email
Satisfied Customers: 9503
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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My email account stopped working after an iOS update- I

Customer Question

My email account stopped working after an iOS update- I think I have forgotten my password. I need to reinstate this urgently as I am expecting some important emails
JA: Are you logged into your email account on any other devices?
Customer: Yes but they are now not working either
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I don’t know about security questions but my phone no is*********** I did have my landline registered with them but no longer have a land line. I also had my work email registered but as I work in a medical background it doesn’t seem to be accepting a code
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 19 days ago.
Category: Email
Expert:  jhannell replied 19 days ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Customer: replied 19 days ago.
Ready now
Customer: replied 19 days ago.
No
Customer: replied 19 days ago.
Is this a scam
Expert:  jhannell replied 19 days ago.

Hello sir/madam,

What is the email address you are having problems with?

Expert:  jhannell replied 17 days ago.

Hello sir/madam,

Can you please try to reset your password?

Please open this page:

https://iforgot.apple.com/password/verify/appleid

and then follow on-screen instructions carefully.

If something goes wrong, please let me know.