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jhannell, Computer Enthusiast
Category: Email
Satisfied Customers: 9504
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have been trying to reset my password and it says sending

Customer Question

I have been trying to reset my password ***** it says sending email to my email address but nothing comes through
JA: Are you logged into your email account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I don't know
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 20 days ago.
Category: Email
Expert:  jhannell replied 20 days ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Customer: replied 20 days ago.
If I have a phone number it will be***********
Expert:  jhannell replied 20 days ago.

Hello sir/madam,

What is the email address you are having problems with?

Expert:  jhannell replied 19 days ago.

Hello sir/madam,

Please open this page:

and then enter your mobile phone number in this format:


and continue and then select Forgot your password? option.

Please follow on-screen instructions carefully.

If something goes wrong, please let me know.