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Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
May I know with whom I have the pleasure of speaking with?
Hi Wilde, May I know what exact issue are you facing, is the vacuum in warranty period.
We are from just answer, a question and answer website. May I know the brand name of the vacuum so that I can help you to redirect to them.
Without your valuable response, I can only give you a general answer, but I hope this helps.
If the vacuum is in the warranty period I would suggest you contact the service centre directly or the site where you have bought the product. They will help you with the battery.