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Rei Guimmayen
Rei Guimmayen, IT Supervisor
Category: Email
Satisfied Customers: 3999
Experience:  Microsoft Certified Professional
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Using my iPad, I can receive email but cannot send any, keep

Customer Question

Using my iPad, I can receive email but cannot send any, keep getting message “ the sender address was invalid” I have checked my email addresses have the correct passwords etc, can you possibly help please?
JA: Are you logged into your email account on any other devices?
Customer: yes my iPhone and my PC
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: only my mobile number
JA: Anything else you want the Email Expert to know before I connect you?
Customer: cant think of any
Submitted: 17 days ago.
Category: Email
Expert:  Rei Guimmayen replied 17 days ago.

Hi! Welcome to JustAnswer.com, an independent Q&A site. My name is ***** ***** I will be helping you today.

** NOTE: If you get an offer for premium service, please hold off on that for now. That offer is automatically generated by this website, not by me.

Here is how you can fix the issue.

You will need to remove the email account first then add it back

++++++++++++++++++++++++++++++++++++++++++++++++++++++

To remove email account, please follow the below instructions.

  1. Go to Settings > Passwords & Accounts.
    1. For devices on iOS 11 and latest, go to Settings > Accounts & Passwords.
    2. For devices not on iOS 11 (versions 10.3 and previous), go to Settings > Mail > Accounts.
  2. From the Accounts section, tap the email account to delete.
  3. Tap Delete Account.
  4. To confirm, tap Delete.

++++++++++++++++++++++++++++++++++++++++++++++++++++++

To add your email account, please follow the below instructions.

  1. Go to Settings > Passwords & Accounts.
  2. Tap Add Account, then select your email provider.
  3. Enter your email address and password.
  4. Tap Next and wait for Mail to verify your account.
  5. Choose information from your email account, like Contacts or Calendars.
  6. Tap Save.
  7. Check your email account on the Email app

Please let me know if you need further assistance. Thank you.