How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 51352
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
30037186
Type Your Email Question Here...
Viet - Email Tech is online now

I can’t get my email, Yes, on my Mobil phone, nothing else

Customer Question

I can’t get my email
JA: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: Yes
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: on my Mobil phone
JA: Anything else you want the Email Expert to know before I connect you?
Customer: nothing else
Submitted: 22 days ago.
Category: Email
Expert:  Viet - Email Tech replied 22 days ago.

Hi,
I'm sorry about your email issue. I'm glad to assist you today. Is there any error or message? What email service do you use, such as Gmail, Hotmail, Yahoo, AOL, etc.?
Do you have Android phone or Apple iPhone? Do you also have a Windows or Mac computer?
Please reply at the box below, then click on the Send button below. Thank you,

Customer: replied 22 days ago.
Hotmail
Expert:  Viet - Email Tech replied 22 days ago.

Thank you. Do you have Android phone or Apple iPhone? Or what's the make / model of your phone?

Do you also have a Windows or Mac computer? Thank you.

Customer: replied 22 days ago.
iPhone 7plus
Customer: replied 22 days ago.
No thank you
Expert:  Viet - Email Tech replied 22 days ago.

Thank you. Please go to the outlook.com website below:

http://www.outlook.com

There, sign in your hotmail email address with your hotmail email password, and check. Thank you.

Customer: replied 22 days ago.
funny because I have paid £5 but nothing is happening why are you doing that
Expert:  Viet - Email Tech replied 22 days ago.

Do you see my last response above? Or see below:

- Please go to the outlook.com website below:

http://www.outlook.com

There, sign in your hotmail email address with your hotmail email password, and check. Thank you.

Customer: replied 22 days ago.
Customer: replied 22 days ago.
Are you scammers
Expert:  Viet - Email Tech replied 22 days ago.

Thank you. I'm the live online tech; we guarantee our service. What happens when you try to sign in your @hotmail.co.uk email address at the website www.outlook.com ? Thank you.

Customer: replied 22 days ago.
I want to reset my password ***** I can’t because I have changed my number
Expert:  Viet - Email Tech replied 22 days ago.

When it shows your old number, please select the option Show more verification methods if shown and check. If that does not work, please click on option I don't have any of these, and continue. Thank you.

Customer: replied 22 days ago.
I did but still sending me to you
Expert:  Viet - Email Tech replied 22 days ago.

In this case, please submit the Microsoft Hotmail account recovery form at the website below:

https://account.live.com/acsr

Thank you for your patience.