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Category: Email
Satisfied Customers: 256
Experience:  Expert
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I’m locked out my emails with my new phone I have had this

Customer Question

I’m locked out my emails with my new phone I have had this phone for about 4 months and it was all ok till last night but I’m abele to access my email from my old phone I have done all the things out look have asked and still no joy
JA: Are you logged into your Outlook account on any other devices?
Customer: Yes on my old phone and on my laptop it allows me but not on my new phone
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I have done all that and it says my pass worst is incorrect but I use the same password ***** the laptop and it allows me to sign in
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I have tried every Avenue that Microsoft has asked and still no joy
Submitted: 14 days ago.
Category: Email
Expert:  SaloniM replied 14 days ago.

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know with whom I have the pleasure of speaking with?

Customer: replied 14 days ago.
Expert:  SaloniM replied 14 days ago.

Hi Clinton, May I know who is your email provider Is it Gmail, outlook, or yahoo?

Customer: replied 14 days ago.
Expert:  SaloniM replied 14 days ago.

You can directly access outlook email using your web browser by opening the below link and sign it with your user name and password.

In case you've forgotten the password, please use the link below to reset the password

Link -

Hope it helps.
Kind Regards,


Customer: replied 14 days ago.
I have tried all that from my phone and no joy the thing is I can acces the account from my old phone and laptop so I do know the password ***** it will not let me access the account from my new phone
Expert:  SaloniM replied 14 days ago.

Please click on the below link and reset the password ***** then try to access it.

Link -

Thank you so much for giving me the opportunity to help you. I really appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.

Kind Regards,