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NILESH PANCHAL
NILESH PANCHAL, Computer Tech
Category: Email
Satisfied Customers: 1480
Experience:  7 years of programming experience and Microsoft technologies expert
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My 2 step verification isn't working, Outlook, Normally on

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My 2 step verification isn't working
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook
JA: How do you usually access Outlook? On a phone or tablet, or through a web browser?
Customer: Normally on my phone but have forgotten password ***** want to use my laptop for some of my emails
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No

Hello and Welcome to JustAnswer, an independent Question and Answer site. My name is ***** ***** I will be happy to assist you today!

Kindly let me know you have issue with which account.

Customer: replied 14 days ago.
My hotmail outlook account
Customer: replied 14 days ago.
no thanks

Visit this link to start the account recovery process:

https://account.live.com/resetpassword.aspx

If you still can't get into your account, please fill out this form:

https://account.live.com/acsr

If your account has been suspended, you may still be able to get back in by filling out this form:

https://www.microsoft.com/en-us/concern/accountreinstatement

Still need help? Please call this number to verify the ownership of the account.

Answer as many questions as you can. Once you have been verified as the account owner, the password ***** be reset:

1-***-***-****

Customer: replied 14 days ago.
Waiting for an email to be sent to my Gmail address
Customer: replied 14 days ago.
Still waiting for email to my Gmail address

You will receive the code on your phone number or email address.

Customer: replied 13 days ago.

Can I confirm that the email address I gave you for the code was ****@gmail.com

Customer: replied 12 days ago.
Is my account still open?

Let me know you need to check which account google or microsoft.

Customer: replied 11 days ago.
Microsoft hotmail address is the account I can't access using 2 step verification. I'm using my mobile to access emails so no password ***** but want to use a laptop to login to emails.

Do you have access to your phone number and email account related to your account.

Customer: replied 11 days ago.
The code comes through to the email address but not the landline number I always used.

Code will not come to landline number, it only comes to mobile phone.

Customer: replied 11 days ago.
It always used to. How can I rectify this?

Do you have a mobile phone number.

Customer: replied 11 days ago.

You can use any email address or phone number you've listed as a username to sign in to your Microsoft account. If you want to sign in with a specific one or change the one you're signing in with, here's how:

  1. Sign in to Manage how you sign in to Microsoft with your Microsoft account. If you’re having issues signing in to your Microsoft account, go to Microsoft account help.

    Note: You may be prompted to enter your Microsoft account password, or to enter a code sent to the email address or phone number listed in your account's security information. By providing this info to us, we know the request is coming from you.

  2. If you want to use an existing email address or phone number, go to step 6. If you're adding a new email address or phone number, go to step 3.

  3. If you selected Add a phone number, go to step 5. If you selected Add email, choose whether to add:

    • A new email address. Select Create a new email address and add it as an alias, and then follow the instructions.

    • A non-Microsoft email address (such as an @gmail.com or @yahoo.com email address). Select Add an existing email address as a Microsoft account alias, and then select Add alias.

  4. ​​​​​​After you've added the email address, you'll be asked to verify that you're the account owner:

    1. Select Verify next to the new alias. A message is sent to the account for verification.

    2. After you receive the message, select the included link to confirm that you own the account.

  5. If you selected Add a phone number, follow these steps:

    1. Select your country from the list.

    2. Enter the phone number you want to use, and then select Next.

    3. When you add a new phone number, we'll send a text message to that number to verify it. Enter the code in the text message, and then select Next.

  6. Under Sign-in preferences, select Change sign-in preferences.

  7. Either select the check boxes next to the aliases you want to use to sign in, or clear the check boxes for the aliases that you don’t want to use to sign in, and then select Save.

Customer: replied 11 days ago.
If I wanted to cancel the 2 step verification and just have 1 code sent to my mobile, how would I go about it?

Every time you sign in to an untrusted device while you have two-step verification turned on, you'll get a security code in email or on your phone, making sure you’re you. If you've turned off two-step verification, you'll get and resend security codes periodically, along with any time there's a risk to your account security. If you don't want to use email, a phone call, or text, you can use the Microsoft Authenticator app to help strengthen your account security and to sign-in without passwords. To turn two-step verification on or off:

  1. Go to Security settingsand sign in with your Microsoft account.

  2. Under the Two-step verification section, choose Set up two-step verification to turn it on, or choose Turn off two-step verification to turn it off.

  3. Follow the instructions.

Customer: replied 11 days ago.
I think it might be easier if you remotely connect

Do you have laptop to connect remotely.

NILESH PANCHAL, Computer Tech
Category: Email
Satisfied Customers: 1480
Experience: 7 years of programming experience and Microsoft technologies expert
NILESH PANCHAL and 9 other Email Specialists are ready to help you

Welcome to JustAnswer.com a Question & Answer Paid Service. My name is ***** ***** JustAnswer Expert and I will be assisting today.

Hello, let me try to help you remotely on your outlook issue.

Please help me open this link: https://anydesk.com/en on your computer to install Anydesk remote tool. On the web-page click on free download to install anydesk remote tool.

Once the remote tool are installed, Open and on the Left top corner you will see the note "This Desk can be accessed by this address" you can give me the 9 digit address number so I can remote in.

Customer: replied 11 days ago.
Customer: replied 11 days ago.
Are you acer?

I have sent you a remote request to you on anydesk.

please accept the same.

Customer: replied 11 days ago.
Done

Please also click on the below link to get in touch with me

https://meet.google.com/getalink?hs=202&authuser=1&illm=1605279450271&hl=en

Customer: replied 11 days ago.
What changes would be made? Do I press yes or no?

Please click on the below link to join a google meeting:-

https://meet.google.com/getalink?hs=202&authuser=1&illm=1605279450271&hl=en

Customer: replied 11 days ago.
Am I able to call you?

Have you tried the below link to connect with me?

http://meet.google.com/mhf-rmha-vvh

Customer: replied 11 days ago.
Do I need a code to join

No, Just click over that link and I will admit you to the meeting.

There we can have a voice call.

Customer: replied 11 days ago.
Won't allow me to

What error message you see?

Do you have a Gmail account?

Customer: replied 11 days ago.
No error. No I have a hotmail account. Are you not just able to call me?

I will try to connect again with you via Anydesk.

Please allow me sometime.

Customer: replied 11 days ago.
Ok
Customer: replied 11 days ago.
Any luck? I need to go out in 15 mins

Sorry, I am having my dinner now.

If you are okay, then we can continue this tomorrow or later on when you will be back.

Customer: replied 11 days ago.
Doesn't really help as I needed it for 6pm. We've got nowhere! I'm not paying for this service

Please help me open this link: https://anydesk.com/en on your computer to install Anydesk remote tool. On the web-page click on free download to install anydesk remote tool.

Once the remote tool are installed, Open and on the Left top corner you will see the note "This Desk can be accessed by this address" you can give me the 9 digit address number so I can remote in.

If above link doesn't work, please use the below link to connect with me:-

https://join.zoho.in/5702316822

Customer: replied 11 days ago.
Customer: replied 11 days ago.
see code above

Let me try once again.

Customer: replied 11 days ago.
I'm still waiting
Customer: replied 11 days ago.
I'm on a work call soon so will have to carry on another time
Okay sure, we can do it later on.

Hello, are you ready now?

Just following up on the remote service assistance.

Please let me know If you still need any further assistance.

Customer: replied 10 days ago.
Have just downloaded any desk again and the 9 digit code is###-##-####

Thanks for doing that.

It's better If we can connect to Zoho assist this time.

Please use the below link to connect with me:-

Link:- https://join.zoho.in/4402039482

When asked, please enter the session Id as ***-***-**** to connect with me.