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Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.
I will be assisting you to fix the issue you are having.
Hello, Account recovery form: https://accounts.google.com/signin/recovery is the only option provided by Google to recover the account.
Please note, these instructions are done on a computer
Okay, I can go ahead and remotely connect to your computer to resolve this issue. Please click this link and follow the instructions provided so I can connect:
Then click the I Agree button near the bottom of the web page to download the remote assistance program. Select Run if prompted and if not prompted then double click the Elsinore file in your downloads folder to startthe remote assistance session