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SaloniM
SaloniM, Computer Hardware Engineer
Category: Email
Satisfied Customers: 260
Experience:  Expert
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I have not had any problems with my outlook account before

Customer Question

Hi, I have not had any problems with my outlook account before but I keep being asked to re enter my password ***** the last couple of days. Now that is not allowing me in. I am being asked for my user name but unfortunaely I don’t know it.
JA: Are you logged into your Outlook account on any other devices?
Customer: No, just my I pad
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Not sure probably as I have had it for years with no probs
JA: Anything else you want the Email Expert to know before I connect you?
Customer: don’t think so
Submitted: 19 days ago.
Category: Email
Expert:  SaloniM replied 19 days ago.

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know with whom I have the pleasure of speaking with?

Customer: replied 19 days ago.
Anne
Expert:  SaloniM replied 19 days ago.

Hi Anne, may I know the exact error message you're getting?

Expert:  SaloniM replied 19 days ago.

Without the information requested  in my previous response, I can only give you a general answer, but I hope this helps.

Please use the link below to reset the password

Link - https://account.live.com/password/reset

My goal is to provide you with excellent service. If you have any further questions, please do not hesitate to ask!I hope you enjoyed your experience with JustAnswer today. It has been a pleasure to assist you, have a great day.

Kind Regards,

Saloni