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SaloniM
SaloniM, Computer Hardware Engineer
Category: Email
Satisfied Customers: 259
Experience:  Expert
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About 2 years ago I changed from Kasperskky to Norton.

Customer Question

about 2 years ago I changed from Kasperskky to Norton. Unfortunately I did not use their uninstall program. Since my change over I get a large number of spam emails and suspiciuos text messages. how can I remove all of the Kasperskey software and stop their annual auto renew program
JA: What Operating System (OS) are you running on your computer or device?
Customer: Mac Catalina
JA: What have you tried so far to uninstall your Kaspersky software?
Customer: I cannot use the Mac uninstall program as it does not show as still installed
JA: Anything else you want the Software Expert to know before I connect you?
Customer: no
Submitted: 18 days ago.
Category: Email
Expert:  SaloniM replied 18 days ago.

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know with whom I have the pleasure of speaking with?

Expert:  SaloniM replied 17 days ago.

Without your valuable response, I can only give you a general answer, but I hope this helps.

Please follow the instructions to get this issue resolved.

To turn off the auto-renewal:

  1. Go to the Licenses section.
  2. In the license panel, click the Details link.
  3. Click the Auto-renewal is turned on the link. This link is displayed only if the auto-renewal disabling is available.
  4. Click the Turn off button.
  5. Please select a reason for turning off the auto-renewal.
  6. Confirm the action, if required.

Kind Regards,

Saloni