Ask an Email Question, Get an Answer ASAP!
Hi there, Welcome to JustAnswer, I’m Tauseef, Technology Expert with JustAnswer and I am a Computer Science graduate, I have over 15 years of experience in this field and have helped hundreds of customers. I’m sorry to hear you're having trouble with your thunderbird . I know that can be frustrating. Hopefully, we can get this resolved quickly. May I know who I am chatting with?
are you using windows or mac?
try reinstalling Thunderbird from https://www.thunderbird.net/en-US/ and click on Free Download
let me know how you get on.
you rather have me do it? i am sending you remote connection request.
Please wait, clearing my queue, current wait 10 minutes.
sure, please wait
please click on this link, download remote desktop app and once inside confirm back to me, you may also need to give permissions to allow me access.
you stopped sharing? please confirm
we can connect again in the evening, to continue with resolution. Please message me?
Hi Mark, good evening, you there?
may be we can agree a time for today or tomorrow to do it? give me couple of slots to work with?
lets do 1500hrs today. I will message you then. thanks
Sorry. I will be at another job at that time. I will be available from 11pm. Is that too late? Or tomorrow 3pm?
speak then, message when you are online. I will do the same. thank you
Hi sorry about delay. See you in 10. 1530
Hang on generating link
Approach - this is what i think
These are my notes i will leave so you are clear on the approach on am suggesting
1. keep your gecko email and use its web mail.what is the problem with Gecko mail - it is connecting with a domain, the day your friend drop this domain your emails are gone, instead i suggest that you go with an established player e.g.2. Gmail or Outlook - the world two leading email providers and you can be confident that your emails are using the latest functionality and modern tools
So - the approach is that you continue to use gecko web-mail because it could be that you have this email account registered at placed e.g. you are using with Just Answer but any new future registration or emails can be done on your new email account
We have done few things in this session
1. your gecko account is setup on thunder Thunderbird? and getting emails2. there is also a webmail available for gecko account which you can access3. we discussed using Gmail and it has been setup on***@******.*** and your contacts are also loaded on it4. your gmail account is also setup on your windows Mail app so you have this in a client status as well
your issue is that you do not have a phone with you which can verify your account so you need to get a phone or tun on your existing gone.
thank you for your kind words and didn't realise you are 87 year old, that's very good for such a mature age, you kept up at it. All the best.