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MariaNina Aquino
MariaNina Aquino, Technician
Category: Email
Satisfied Customers: 634
Experience:  Tech Coach at Concentrix
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My Gmail account stopped recieving mails and sends back

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hi , my Gmail account stopped recieving mails and sends back mails . i was told i am above quota. what do i do?
JA: How's your Internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?
Customer: from my android phone
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: i have an antivirus on my phone but not sure
JA: Anything else you want the Email Expert to know before I connect you?
Customer: just to find out how to sort out this issue so i can start recieving mails as wella s sending

Hello and welcome to JustAnswer, an independent Question & Answer web portal.
I'm Maria Nina, your tech expert for today.
I'm sorry to hear you are having this problem. I will do my best to help you sort this out quickly.

Does your email tell you that you are almost out of storage?

Customer: replied 21 days ago.
it does
Customer: replied 21 days ago.
i dont have £22 at the moment please

Gmail mailbox storage only has 15GB limit.

If your storage is full, you won't be able to receive and send emails.

You have to delete some emails that you no longer need and empty the trash to make space for new emails.

Customer: replied 21 days ago.
ok

All right.

Customer: replied 21 days ago.
hi

Hello, do you have more questions?

Customer: replied 21 days ago.
Didn't solve my problems

Did you empty the deleted items folder/trash?

It will take a while before the changes will take effect.

Customer: replied 21 days ago.
Hi
Customer: replied 21 days ago.
My Gmail account is above quota
Customer: replied 21 days ago.
I need help

You will have to delete the items yourself since you can determine which ones you no longer needs.

MariaNina Aquino and 3 other Email Specialists are ready to help you

You can also check if you have files in your Google Drive that you no longer need.

You can view what is taking up the 15GB storage of your email account from this link: https://one.google.com/storage