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Greetings and Welcome to JustAnswer.
I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.
Thank you for your patience while I investigated your question. I will need some additional information in this instance as the information provided initially has not been very clear, I hope that is ok with you.
Which device are you trying to use the application on?
Thank you for your patience while I investigated your question. It sounds like you have you encountering problems using the Oxford and French Dictionaries product you have purchased. Initially, I needed to verify on which device you are trying to use it on so that I could provide precise instructions on how you would go about using the application. Please see the instructions I have composed below in a step by step format to assist you to get to the bottom of the installation process.
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!
Please let me know how you get on.
Sorry I dont understand?
I would suggest you remove the application and start again as the subscription is failing to apply.
Im pleased to hear you are another Happy Customer with a Fixed Problem. If you need further assistance in the future you can reach out to me via JustAnswer. Best of luck!