How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.
Ask Chris L. Your Own Question
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 592
Experience:  Certified Email Expert with over 10 years experience.
51029781
Type Your Email Question Here...
Chris L. is online now

My email address is [email protected], For the last

Customer Question

My email address is ***@******.***
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: For the last month all my emails have been delivered in the middle of the night --- nothing comes through during the day whatever the time of generation the previos day. Microsoft appears to be holding all my emails over and delivering them all as a bunch during the night.
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: through a web browser --- ihave a lptop
JA: What troubleshooting have you tried?
Customer: I am 86 years of age and I don't know of any troubleshooting that would cover this point
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Yes --- my email address is ***@******.*** and I would like this practice of holding all my emails to be delivered at night to cease so that I can answer anything urgent straightaway
Submitted: 13 days ago.
Category: Email
Jess M.
Expert:  Jess M. replied 13 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues.

  1. Are you using a Windows computer or a Mac?
  2. What web browser are you using -- Internet Explorer? Edge? Firefox? Chrome? or Safari?

Thank you and please let me know so that I can assist you further.

Best regards,

Jess

Ask Your Own Email Question
Customer: replied 13 days ago.
1. Windows computer 2.chrome
Customer: replied 13 days ago.
No I just need microsoft to stop holding over all my emails and delivering them as a batch in the middle of the night
Customer: replied 12 days ago.
Thankypu for your email Jess and for your concern. In truth, I had been directed to your website in error --- being 86 years of age and therefore pretty ignorant of things IT, it is very easy to become confused and that is what happened. What I would really like to happen now, is for the trial to be cancelled and for my £5 initial charge to be refunded, as I was told it was refundable in the first place. Best Wishes to you Jess and thankyou , PETER RANDALL. Please let me know of the cancellation and refund.