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Max
Max, IT Consultant, Network and System Admin - USA
Category: Email
Satisfied Customers: 5565
Experience:  IT Consultant, Network and System Admin - USA
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I cannot find scanpst.exe on my MS outlook 2013 pro,

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I cannot find scanpst.exe on my MS outlook 2013 pro
JA: How do you usually access Outlook? On a phone or tablet, or through a web browser?
Customer: webbrowser
JA: What troubleshooting have you tried?
Customer: going via c\program files(x86) on my computer
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I don't know whether my data files need repairing

Thank you for using JustAnswer.com independent paid question-answer service

My name is Max

Sorry to hear about the trouble , I know that can be frustrating.

Hopefully, I can answer this quickly for you.

***

Check here for possible locations of scanpst: https://docs.microsoft.com/en-us/outlook/troubleshoot/data-files/how-to-repair-personal-folder-file

Customer: replied 6 days ago.
Max, I did find the required repair tool. However, I have been unable to find the .pst files so I can use the tool to test them. Outlook is just not downloading incoming messages but sent mail is ok. Does Outlook itself have to be loaded inorder to test .pst files?
Customer: replied 6 days ago.
I do not want to switch to a Secure Remote Assistant.

Yes, it needs to be configured property. check with your email host for correct settings

Max and 4 other Email Specialists are ready to help you
Customer: replied 5 days ago.
ok max

ok

Customer: replied 5 days ago.
rate
at the top. Thanks

Got it, thanks

Customer: replied 2 day ago.
I am satisfied with your answer to my second question.Thank you.I rate it at the top! Colin Smith.

Thank you