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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 71053
Experience:  Over 15 year experience in Email Systems and Programs
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I have my yahoo account settings showing out of date, when I

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I have my yahoo account settings showing out of date, when I try to fix the account I log in okay with account name and password ***** it then shows cannot connect error code 0x8019019a can you help as I cannot use internet!
JA: Are you able to connect using an ethernet cable?
Customer: Have not tried.
JA: Which lights are colored and/or blinking on your router?
Customer: 4 green blinking
JA: Anything else you want the Network Expert to know before I connect you?
Customer: No

Thank you for your question. My name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://login.yahoo.com/forgot?
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you

Customer: replied 13 days ago.
Did all that srill coming back with error code!

Which internet browser are you doing this in?

Customer: replied 13 days ago.
Goggle Chrome

Thank you

Click on the three dots top right in Chrome then settings.

Then go to the bottom and click on Advance.

Then click on reset and clean up

Let the reset complete and when it has, close Chrome, open it again and try to reset it.

Let me know the results please.

Customer: replied 13 days ago.
Have completed but no luck.

What is the yahoo address with the issue?

Customer: replied 13 days ago.

What is the phone number ending in 23?

Customer: replied 13 days ago.

What is the code just sent to that number?

Customer: replied 13 days ago.
ESWFTKDR

You can sign in with

RichieJA16

Customer: replied 13 days ago.
What about password?

The one I gave you

RichieJA16

Customer: replied 13 days ago.
Still not connecting

Click on Fix this in Mail and enter in the new password *****

Customer: replied 13 days ago.
THAT IS HOW i HAVE DONE IT FOR THE LAST 3 TRYS

yes but with the new password ***** gave you

Customer: replied 13 days ago.
have used that. The error code 0x8019019a is still appearing

Click the gear wheel then manage acounts.

Select the account then delete account

Once done, then choose to add the account again

Then try to add it with the new password *****

Customer: replied 13 days ago.
Still same I am afraid the problem is the operator I think I am the wrong side of 80!!

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Richard and 3 other Email Specialists are ready to help you
Customer: replied 13 days ago.
Just received email yahoo account settings out of date

Please click this link

https://join.zoho.eu/6551860851

And open the file that downloads