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Hello and welcome to JustAnswer, an independent Question & Answer web portal.I'm Maria Nina, your tech expert for today.I'm sorry to hear you are having this problem. I will do my best to help you sort this out quickly.
What account do you want to cancel?
Hi, without enough information about the problem, I can't give you the specific steps to get the issue resolved. However, I will provide you some steps that can hopefully help you.
You can try to call the support for the account that you want to cancel, you can have them cancel the account for you instead.