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Ask TechExpertTZ Your Own Question
TechExpertTZ, Emails Expert
Category: Email
Satisfied Customers: 1947
Experience:  Masters Computer Science
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I have been charged £35 in March on my credit card with the

Customer Question

i have been charged £35 in March on my credit card with the reference
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: ***** *****
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: through my web browser
JA: What troubleshooting have you tried?
Customer: i am not after rouble shooting. i want to know why i have been charged £35 with the reference Justanswer *Tech Help 0***-***-**** Ca
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 7 days ago.
Category: Email
Customer: replied 7 days ago.
i want to cancel my membership
Expert:  TechExpertTZ replied 7 days ago.

Hello and welcome to JustAnswer, I’m Tauseef, Technology Expert with JustAnswer and I am a Computer Science graduate, I have over 15 years of experience in this field and have helped hundreds of customers.

I’m sorry to hear you're having trouble with your charge. I know that can be frustrating. Hopefully, we can get this resolved quickly. I'm reviewing your question now and will post back with a reply soon.

May I know who I'm chatting with?

Have you done any recent purchases with ***** *****?

Customer: replied 7 days ago.
you are chatting with the member. i shop regularly at Waitrose, part of the ***** ***** Partnership
Customer: replied 7 days ago.
No. All I want is to cancel my membership
Expert:  TechExpertTZ replied 7 days ago.

then the first step is to discuss this charge with ***** *****, hopefully they will refund, failing that your credit card company can also make a refund if you mark it as unauthorized, please see below

Please see official ***** ***** advise on this

Returns & refunds

The steps are listed in a step by step order in the above link i shared, so please go through them one after the other and take your time.
Let me know the result please

Customer: replied 7 days ago.
Why can't you cancel my membership? You are the people who make the charge.
Expert:  TechExpertTZ replied 7 days ago.

I though the charge is from ***** *****?

Customer: replied 7 days ago.
have nothing to do with it. My card is provided by M&S Bank. I just want you to stop charging me.
Expert:  TechExpertTZ replied 7 days ago.

We are Just Answer, do you want to cancel service with us?

Customer: replied 7 days ago.
with immediate effect.
Expert:  TechExpertTZ replied 7 days ago.

Thank you for using Although we are sad to see you go, but if you need help in the future, feel free to reach back anytime! To cancel the service for JustAnswer, you may need to get in touch with Customer Care.

You can call Customer Care at(###) ###-####or chat/email through this link


Select the Cancel membership button on the Membership panel in My Account.