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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 73080
Experience:  Over 15 year experience in Email Systems and Programs
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I have been locked out of my Thunderbird email account, so I

Customer Question

I have been locked out of my Thunderbird email account, so I opened gmail as my temporary account. Somehow gmail thinks my temporary account is thunderbird and I am locked out of gmail. So I get cannot proceed with any communication.
JA: Are you logged into your Gmail account on any other devices?
Customer: I only have one laptop
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: In go through their processes they contacted me by with code, so the answer is yes 01322 669120
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No thank you
Submitted: 14 days ago.
Category: Email
Expert:  Richard replied 14 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://accounts.google.com/signin/recovery
Once the password ***** ***** try to sign into the account.

Let me know how you go please

Thank you

Customer: replied 8 days ago.
I unsubscribed immediately I saw how your company's behaved regarding monthly subscriptions.
Expert:  Richard replied 8 days ago.

ok, they are optional