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Ask Rei Guimmayen Your Own Question
Rei Guimmayen
Rei Guimmayen, IT Supervisor
Category: Email
Satisfied Customers: 6206
Experience:  Microsoft Certified Professional
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Can’t sent or get e mails, Just from my I pad, l am not sure

Customer Question

Hi can’t sent or get e mails
JA: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: Just from my I pad
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: l am not sure as l don’t understand these things
JA: Anything else you want the Email Expert to know before I connect you?
Customer: some one was e mailing me from Yemen is that anything to do with it
Submitted: 12 days ago.
Category: Email
Expert:  Rei Guimmayen replied 12 days ago.

Hi! Welcome to, an independent Q&A site. My name is ***** ***** I will be helping you today.

** NOTE: If you get an offer for premium service, please hold off on that for now. That offer is automatically generated by this website, not by me.


May I know who is your email provider (Gmail, Yahoo, AOL, etc.)?

Customer: replied 12 days ago.
It says the download cannot recited emails
Expert:  Rei Guimmayen replied 12 days ago.

May I know who is your email provider (Gmail, Yahoo, AOL, etc.)?

Customer: replied 12 days ago.
It’s yahoo
Expert:  Rei Guimmayen replied 12 days ago.

OK Login your account at

Let me know if you were able to login your account or not.

Expert:  Rei Guimmayen replied 11 days ago.

Here is how you can recover your account.

Go to this link -

From there, you can follow the steps to recover your Yahoo Password. This is the only way to recover your password.

For detailed step by step screenshots, please visit this link:


If you do not have access to the recovery email or phone number on the account the only way to get this unlocked is via Yahoo Pro Support.

You can contact them at ***-***-****


Thank you.