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Tech Raksh
Tech Raksh, Email
Category: Email
Satisfied Customers: 8182
Experience:  Customer support Engineer
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My Hotmail. Com account went offline but my live .Co.uk

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My Hotmail. Com account went offline but my live .Co.uk account was fine then in process of trying to fix . Both my accounts went offline. I've now got the server settings fixed for Hotmail. Com so it's up and running but live.co.uk is proving more difficult to get the server settings back.
JA: How do you usually access Hotmail? On a phone or tablet, or through a web browser?
Customer: Normally through both as they are linked.
JA: What troubleshooting have you tried?
Customer: I've tried putting a new password ***** my server settings but it's saying not recognised.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Maybe because I have android phone which is linked to my mac is possibly causing the problem

Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is***** am happy to be assisting you today.

I am sorry to hear that you are having trouble login to your Microsoft account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Option 1: Reset the password ***** the below steps and try to login using a new password.

1. Click on the recovery link below and enter the email address with which you are facing the issue and click Next.

https://account.live.com/password/reset

2. You can choose an option to get the recovery code as a text message to your phone or an email sent to your back up email account to reset the password.

3. Once you get the code please enter the code in the password ***** page and reset the password ***** a new password.

4. Try to re-login using the new password.

Option 2: If the password ***** ***** reset using the Option 1, I suggest you to submit the form with as much as accurate details as possible using the below link to recover the account.

https://account.live.com/ACSR

Customer: replied 9 days ago.
I reset the password ***** my android and it recovered my account. On phone I went on laptop and managed to get the server to recognise and bring online with the new password ***** when I tried to bring my email account online it says unrecognised

I am sorry for what you are facing. In that case, I suggest you to use the below link, which will get connected to Microsoft customer service, they will be able to help you to recover the account for you.

https://support.microsoft.com/en-in/help/4051701/global-customer-service-phone-numbers

Tech Raksh and other Email Specialists are ready to help you

Let me go ahead and remotely access your computer to fix this issue for you. You can see each and every step that I perform and you can disconnect me at any time. May I go ahead?

Customer: replied 9 days ago.
go ahead
Customer: replied 9 days ago.
Remember your chatting with me on my phone. I'm sure you would like control of the desktop.

I am sorry, I wont be able to access phone. However, let me help you to fix the issue through this chat window.

I suggest you to use the below link, which will get connected to Microsoft customer service, they will be able to help you to recover the account for you.

https://support.microsoft.com/en-in/help/4051701/global-customer-service-phone-numbers

Customer: replied 9 days ago.
Can you not connect to my laptop

I am sorry. Please use the below link to get connected to Microsoft customer service, they will be able to help you to recover the account for you.

https://support.microsoft.com/en-in/help/4051701/global-customer-service-phone-numbers

Customer: replied 9 days ago.
Ok ill carry on myself , I do hope you never took 22 pound from my account as you never did the task I was paying you to do.

Please do use the below link to get connected with our customer service department regarding the charges.
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