Ask an Email Question, Get an Answer ASAP!
Thank you for contacting JustAnswer, my name is***** allow me a moment to review your previous chat conversation. I'll be happy to assist you further.
I’m sorry you’re experiencing this problem. I understand how frustrating it must be. I’ll work on finding a solution.
How to unlock your Microsoft account
To unlock your account, sign in to get a security code.
You can use any phone number to request the security code.
The phone number does not need to be associated with your account.
The phone does not need to be a smartphone, or connected to the internet, it just needs to be able to receive text messages.
You may have to create a new password. Read tips on how to create a strong password.
You’re certainly welcome, my pleasure! Have a wonderful day and please don’t hesitate to contact us anytime. We’re always glad to help.