How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Jeffrey B Your Own Question
Jeffrey B
Jeffrey B, Specialist
Category: Email
Satisfied Customers: 5473
Experience:  ICT Support 1/2/3/ Line at Peopleware
Type Your Email Question Here...
Jeffrey B is online now

My email address is i have lost my passwords as the book was

Customer Question

My email address is***@******.*** i have lost my passwords as the book was in a fire all I can say is I opened the account when I was in Dubai and I need to change my laptop
JA: Are you logged into your email account on any other devices?
Customer: no I am not
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: no sorry I now live back in the uk and all the phone numers were in the book which I lost in a fire
JA: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?
Customer: How do I find a email tec I went to a computer shop and they said that they could not help I really dont want to lose this address
Submitted: 14 days ago.
Category: Email
Expert:  Jeffrey B replied 14 days ago.

Hello, my name is*****'m happy to assist you today with your passwords , Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

have we tried another browser like chrome?:

Please let me know how this goes.

Kind regards,