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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 73796
Experience:  Over 15 year experience in Email Systems and Programs
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It’s not able to access or find it, I can’t log in on any

Customer Question

It’s not able to access or find it
JA: Are you logged into your email account on any other devices?
Customer: I can’t log in on any device
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I’ve reset it already on my phone and it said imap doesn’t support password *****
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 9 days ago.
Category: Email
Expert:  Richard replied 9 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
On the page you sign into your email account with, choose the option on the sign in page to reset the password.
Once done, use the new password ***** sign in.
Let me know how you go please.
Thank you

Customer: replied 9 days ago.
It says the account is blocked or unable to login
Expert:  Richard replied 9 days ago.

Which service is this account for?

Customer: replied 9 days ago.
Outlook
Expert:  Richard replied 9 days ago.

outlook.com ?

Customer: replied 9 days ago.
Expert:  Richard replied 9 days ago.

Try to recover the account using this form please

https://account.live.com/acsr?rollrs=04

Customer: replied 6 days ago.
It worked thanks
Expert:  Richard replied 6 days ago.

You are welcome