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Hello! Welcome to JustAnswer. Thank you for your question. I'm Benjie and I can help you today.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please elaborate the issue so that I may assist you further?
What is the name of the website or service that you want to cancel?
Since I didn't hear from you please try these general instructions
You're probably tied in to a 12 or 24-month contract if you're with BT, so check carefully before cancelling. There's no way of doing this online so you'll need to call them on 0800(###) ###-#### Or, if you don't like the idea of being on hold, you can write them a letter confirming your intention to cancel
I hope the above information helps you. If you have any questions, let me know.