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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 73961
Experience:  Over 15 year experience in Email Systems and Programs
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I am sorry but i have not used this email for a time and

This answer was rated:

hi i am sorry but i have not used this email for a long time and need to recover some information but have forgotten the password ***** i am 68 and have problems remembering is there anything you can do to help the email address I am trying to get into is***@******.***
JA: Are you logged into your email account on any other devices?
Customer: no
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: my phone number is *****
JA: Anything else you want the Email Expert to know before I connect you?
Customer: my e mails are connected i have***@******.*** and the gmail one

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://accounts.google.com/signin/recovery
Once the password ***** ***** try to sign into the account.

Let me know how you go please

Thank you

Richard and other Email Specialists are ready to help you
Customer: replied 13 days ago.
hi have managed to sign in thank you very much

You are welcome