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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 73964
Experience:  Over 15 year experience in Email Systems and Programs
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I can't get on to my hotmail. It keeps asking me to enter

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Hi I can't get on to my hotmail. It keeps asking me to enter password ***** but still I can't use it and am not getting any emails
JA: Are you logged into your Hotmail account on any other devices?
Customer: Yes laptop phone and this tablet
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I don't think so
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No thanks

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://account.live.com/password/reset
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you

Richard and 2 other Email Specialists are ready to help you
Customer: replied 13 days ago.
Thank you. It's ok now