If you have a flexible booking and give at least 24 hours’ notice of cancellation before the parking period commences you will be able to cancel your booking and get a refund.
Please note that as per our terms and conditions: 2.4 For the purposes of conditions 1 and 2, the parking period begins at one-minute past midnight on the day prior to the first day of the parking period.
This means you may cancel a booking for any reason any time up until midnight, two days before you arrive at the car park, and receive a full refund. So, if you fly on the 3rd, you need to cancel by 23:59 on the 1st.
Unfortunately, Non-Flexible, Supersaver or Advanced Purchase bookings simply cannot be amended/cancelled because they are offered at a discounted rate off the standard price.
You may be able to obtain a refund for your parking from your travel insurance provider, please check with your provider if you can make a claim and email us *****@******.*** if you require additional proof of purchase adding your booking reference number, your date of departure, flight number and ‘Coronavirus’ in the subject line
If you have booked an APH product through a third-party booking agent, you must cancel your booking with your booking agent.