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Abhishek Gupta 2
Abhishek Gupta 2 ,
Category: Email
Satisfied Customers: 129
Experience:  Maintenance Executive at Devyani Food Industries Limited
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Micro soft are trying to bill my wife for a service. Her

Customer Question

Micro soft are trying to bill my wife for a service. Her account is closed as she died on 21 July. I don't know whether I need this sevice but if I do I need a person to spek to me to arrange payments through my accont.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: E Mail address is***@******.***
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: It her Lap top I am not that computer literate
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I think that covers it I need someone to explain it all to me
Submitted: 19 days ago.
Category: Email
Expert:  Abhishek Gupta 2 replied 19 days ago.

Hello.Welcome to JustAnswer.com, an independent paid Question and Answer support site.

I am Abhi with over 4 years of experience and will try to do my best to help you today. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. Please allow me a few minutes to review your question to ensure that I don't miss anything.

Expert:  Abhishek Gupta 2 replied 19 days ago.
To change your password:
  1. Log in to My BT with your current BT ID.
  2. Click Settings.
  3. Scroll down to 'Your BT ID details' and click on Edit password.
  4. Enter your new and existing passwords in the required fields, then click Next.
  5. You'll see a confirmation screen completing the password *****

Hope the suggestion provided is helpful. Please reply if you need further assistance.

Thank you.

Customer: replied 19 days ago.
That does not solve my problem I need someone from micro soft to speak to me
Expert:  Abhishek Gupta 2 replied 19 days ago.

Please see the below details and contact Microsoft.

Microsoft (UK) complaints contacts
  1. Visit Microsoft Customer Services.
  2. Call Microsoft Customer Services on 0800(###) ###-####
  3. Email Satya Nadella (CEO) on***@******.***.
  4. Call Technical Support on 0344(###) ###-####
  5. Tweet Microsoft (UK)
  6. Tweet Microsoft Support.

OR

May you can click below link for complaint also.

Link:- https://www.complaintsdepartment.co.uk/microsoft-uk/

Hope the suggestion provided is helpful. Please reply if you need further assistance.

Thank you.