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So I can better understand the issue. What program are you having issues with?
I see you haven't replied, so I will try to answer this to the best of my ability with the information I have been given. If the answer does not help you solve the issue, please use the reply space below to let me know and we'll work together to get your issue fixed.
To reset your email password ***** need to go to https://support.google.com/mail/answer/41078?hl=en&co=GENIE.Platform%3DDesktop. Type in the gmail user name and click forgot password. Then you should have the ability to reset it.Thank you for reaching out and letting me help with your question. I wish you luck in your solution. Have a good day and stay safe!