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Ask Divyansh Your Own Question
Divyansh
Divyansh, IT Support Expert
Category: Email
Satisfied Customers: 5312
Experience:  Computer Applications Expert
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I have forgotten my password for my email and it has logged

Customer Question

I have forgotten my password ***** my email and it has logged me out
JA: Are you logged into your email account on any other devices?
Customer: no
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: maybe a security question
JA: Anything else you want the Email Expert to know before I connect you?
Customer: this a ntlworld.com email
Submitted: 19 days ago.
Category: Email
Expert:  Divyansh replied 19 days ago.

Hello. Thank you for posting your question. My name is ***** ***** I'll be assisting you further. While I read over your message, is there anything else you'd like to add?

Customer: replied 19 days ago.
you have not answered my question
Expert:  Divyansh replied 19 days ago.

Please click the below link and follow the instructions to reset your email password.

Thank you.

Customer: replied 19 days ago.
I am with Vodafone not vurgin
Customer: replied 19 days ago.
No cancel my trial
Expert:  Divyansh replied 19 days ago.

I would like to inform you that ntlworld.com is linked to virgin media. Did you have a service with Virgin previously?

Customer: replied 19 days ago.
Expert:  Divyansh replied 19 days ago.

In that case, you will need to use the above link to reset your password.

Thank you.

Customer: replied 19 days ago.
Expert:  Divyansh replied 19 days ago.

Please let me know if you need further assistance.

Customer: replied 19 days ago.
Don't see above link?
Expert:  Divyansh replied 19 days ago.

Please click the below link and follow the instructions to reset your email password.

Thank you.

Customer: replied 19 days ago.
Virgin do not recognise my email
Expert:  Divyansh replied 19 days ago.

When did you last use your email account?

Customer: replied 19 days ago.
Yesterday
Expert:  Divyansh replied 19 days ago.

Which device do you to use to access your email?

Customer: replied 19 days ago.
Apple imac
Expert:  Divyansh replied 19 days ago.

Please call the below number to contact Virgin Media to recover your email.


  • Call- 0345(###) ###-####

    • Available- Monday to Friday, 8am until 9pm



Thank you.

Customer: replied 19 days ago.
Will give a try
Customer: replied 19 days ago.
Thanks for that they had taken my email off as I am no longer with them even though it was 2 years ago that I left them I hate virgin. Luckily I have another email account thanks for your help
Expert:  Divyansh replied 19 days ago.

It was a pleasure assisting you.