Ask an Email Question, Get an Answer ASAP!
Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please call the phone number linked to the account and see if someone answers it.
If so, please ask then for the code and use this to reset the password.
Let me know how you go please
Please click this link
and open the file that downloads
You need to do the instructions I sent you please
I sent these in my previous messages to you.
I repeated them again below
And open the file you download
No, I have now sent the instructions 4 times you need to do please
Restart your device and try again please
We will continue here
What is the email address with the issue?
Can you please use my link below to reset the password
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Unfortunately you are not going to be able to recover this account. It is extremely important that you keep your recovery options up to date since that is your only way back in. With it being a free email service does not offer any support aside from what you have seen online. A few years back they did have more options for people in your situation but now they simply suggest you create a new account.
I am sorry to have to tell you this but there is no way back in. When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address.
So unfortunately there are no options left since you never updated your recovery information. In the interest of saving yourself some time I would suggest you don't spend more looking for a solution in this situation as you have no options aside from getting the correct password ***** am sorry to say. I just don't want to give you hope because in the last year they have completely cut off any type of support and leaves account recovery entirely up to the user meaning if you don't keep your recovery info up to date and forget or lose the password ***** cannot get back into the account.
Again, sorry to have to deliver the bad news but hopefully it saves you some time in the long run and prevents anything like this from ever happening again.
I do not see this sorry, for any payment questions please direct this to customer service on***@******.***