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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 75612
Experience:  Over 15 year experience in Email Systems and Programs
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Locked out of account wrong phone number on account no other

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Locked out of account wrong phone number on account no other e mail address
JA: Are you logged into your email account on any other devices?
Customer: No cant access anywher
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Have security questions but old phone number
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please call the phone number linked to the account and see if someone answers it.

If so, please ask then for the code and use this to reset the password.

Let me know how you go please

Thank you

Richard and 4 other Email Specialists are ready to help you
Customer: replied 18 days ago.
Don't know phone number on account old phone

Please click this link

https://join.zoho.eu/7751621023

and open the file that downloads

Customer: replied 18 days ago.
Thank you waiting

Please click this link

https://join.zoho.eu/7751621023

and open the file that downloads

Customer: replied 18 days ago.
Been waiting for e mail tech for 2 hrs

You need to do the instructions I sent you please

Customer: replied 18 days ago.
I have got any instructions
Customer: replied 18 days ago.
Meant to say didn't receive any instructions

I sent these in my previous messages to you.

I repeated them again below

Please click this link

https://join.zoho.eu/6491525241

And open the file you download

Customer: replied 18 days ago.
Only told me to try phone on my account don't know that number

I sent these in my previous messages to you.

I repeated them again below

Please click this link

https://join.zoho.eu/6491525241

And open the file you download

Customer: replied 18 days ago.
Have I to just wait for remote assistance tech

No, I have now sent the instructions 4 times you need to do please

Customer: replied 18 days ago.
Where are these instructions

Please click this link

https://join.zoho.eu/6491525241

And open the file you download

Customer: replied 18 days ago.
Clicked on link telling me session in progress ask for new session

Restart your device and try again please

Customer: replied 18 days ago.
Restarted device no joy I'm not very up to date with tech that's why I've paid for assistance please ask questions here

We will continue here

What is the email address with the issue?

Customer: replied 18 days ago.

Can you please use my link below to reset the password

https://account.live.com/password/reset

Once the password ***** ***** try to sign into the account.

Please let me know exactly what happens

Thank you

Customer: replied 18 days ago.
Wrong phone number on account and cant access e mail

Unfortunately you are not going to be able to recover this account. It is extremely important that you keep your recovery options up to date since that is your only way back in. With it being a free email service does not offer any support aside from what you have seen online. A few years back they did have more options for people in your situation but now they simply suggest you create a new account.

I am sorry to have to tell you this but there is no way back in. When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address.

So unfortunately there are no options left since you never updated your recovery information. In the interest of saving yourself some time I would suggest you don't spend more looking for a solution in this situation as you have no options aside from getting the correct password ***** am sorry to say. I just don't want to give you hope because in the last year they have completely cut off any type of support and leaves account recovery entirely up to the user meaning if you don't keep your recovery info up to date and forget or lose the password ***** cannot get back into the account.

Again, sorry to have to deliver the bad news but hopefully it saves you some time in the long run and prevents anything like this from ever happening again.

Customer: replied 18 days ago.
Thank you I hope I wont be charged the fee for this

I do not see this sorry, for any payment questions please direct this to customer service on***@******.***

Thank you