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Ask Anas Your Own Question
Anas, Computer Support Specialist
Category: Email
Satisfied Customers: 979
Experience:  Microsoft Certified Solutions Expert (MCSE)
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Have a new iPhone XR, can’t get mail account. Thanks, Good.

Customer Question

Have a new iPhone XR , can’t get mail account. Thanks
JA: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: Good. Think outlook
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: dont think so
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no can access all accounts but mail.
Submitted: 14 days ago.
Category: Email
Expert:  Anas replied 14 days ago.

Hello and welcome to JustAnswer services. This is Anas and I will be assisting you with your issue today. I am sorry for the trouble you are facing. I know that can be frustrating. Hopefully, we can get this resolved quickly. As I understand you are facing an issue with your iPhone.

May I know who your email provider is (Gmail, Yahoo, Outlook, etc.)?

Customer: replied 14 days ago.
Expert:  Anas replied 14 days ago.

Could you try to access your Outlook account via browser using the link below?

Open the link and try to sign in with your Outlook account. Please let me know what happens.

Customer: replied 14 days ago.
I think I’ll cancel , refund money please.
Customer: replied 14 days ago.
Cancel please and refund money
Expert:  Anas replied 14 days ago.

OK. You can follow the steps given below to add the email account to your iPhone.

Step 1: Open the Settings App from your Home screen.

Step 2: Select the Mail option from the list

Step 3: Select Accounts

Step 4: Select Add Account and select your email account to add.

Make sure you add it with the correct password. It will add your email account to your iPhone and you can send and receive it now.

Please click the link given below for detailed instructions.

Expert:  Anas replied 14 days ago.

I'll contact customer service and request that the question be removed. Please do not give this question a negative, 1 or 2-star rating because you canceled it.

Customer: replied 14 days ago.
Please cancel and refund my money.
Expert:  Anas replied 14 days ago.

Sorry, I don't have access to billing. For cancellation and refund please contact our account and billing customer support via the link below.

You can also call the billing customer support

  • United Kingdom 0808(###) ###-####/li>
  • Ireland 1800 760 906

Keep safe always.